Original style

Telmate Command Center is the hub of the communications platform for facility staff. From any computer with a Web connection and authorization clearance, facility staff can log in to Telmate Command Center and have total access to the management system with complete control of inmate communication and account management.

CHALLENGE

Assess the ui/ux pain points and envison a clean, simplified UI

UX & DESIGN AUDIT

  • Navigation & Information Architecture
    • Lacks hierarchy
    • Inefficient navigation
    • Site structure not simple
  • Page Layout
    • Lack of focus
    • Imbalance between white space and content
  • Visual Design
    • Not pleasant to look at
    • Inconsistent formatting
  • Forms & Data Entry
    • Inefficient visual feedback
    • Alignment, readability issues
  • Help, Feedback, & Error Tolerance
    • Unclear error messages