• About Company

    Pigeonly helps the incarcerated stay connected with their families.

  • Design Goal

    I found many usability issues within the checkout flow. I wanted to perform a UX and design audit and provide design solutions for what I found.

  • My Role

    I was the sole designer for this project.


Brief Summary

I performed a UX and Design Audit on the checkout page taking notes of my findings. From there, I created a low fidelity prototype illustrating the layout and functionality. My final deliverable was a high fidelity prototype.I presented to the team and received approval.


Discovery

Design Audit

  • Inconsistent styling
  • Lack of color contrast
  • Unclear icons
  • Confusing layouts and navigation

Strategy

My approach for this project was to focus on making the UI usable, useful, and desirable. To achieve this the UI must have:

  • A simple and easy to use interface
  • Streamlined functionality for coupon codes and notes
  • Spruced up visual design

Design

Low Fidelity Wireframes

High Fidelity Prototypes

  • Checkout and Confirmation

  • Add Coupon Code

  • Add and Remove Notes