Pigeonly helps the incarcerated stay connected with their families.
I found many usability issues within the checkout flow. I wanted to perform a UX and design audit and provide design solutions for what I found.
I was the sole designer for this project.
I performed a UX and Design Audit on the checkout page taking notes of my findings. From there, I created a low fidelity prototype illustrating the layout and functionality. My final deliverable was a high fidelity prototype.I presented to the team and received approval.
- Inconsistent styling
- Lack of color contrast
- Unclear icons
- Confusing layouts and navigation
My approach for this project was to focus on making the UI usable, useful, and desirable. To achieve this the UI must have:
- A simple and easy to use interface
- Streamlined functionality for coupon codes and notes
- Spruced up visual design
Low Fidelity Wireframes
High Fidelity Prototypes
Checkout and Confirmation
Individual flow of user checking out and reaching the confirmation screen.
Add Coupon Code and Funds to Wallet
Individual flow of User adding a coupon code and funds to their wallet.
Add and Remove Notes
Individual flow of user adding and removing notes.