• About Company

    I worked with a startup that creates communication solutions for the incarcerated.

  • Design Goal

    The CEO had an idea for a system that monitors and manages devices worn by inmates. The system enables facility staff to track usage and biometrics. He asked that I help him create a prototype that he could present to investors.

  • Roles

    Worked alongside the CEO. I lead research efforts, rapidly prototyped, and presented in 1-on-1 meetings.


“By 2016, an estimated 6,741,400 individuals were supervised by U.S. adult correctional systems.”

Danielle Kaeble and Lauren E. Glaze, Bureau of Justice Statistics 12/29/16

Imagine if...

Inmates could be monitored via a wearable device that would transmit vital signs, sleep patterns, and pedometer data. It would provide:

  • Accuracy
  • Ease of use
  • Decrease time-consuming administration and documentation tasks

Challenge

Ideate a supportive MDM system that manages and monitors wearable devices worn by inmates.


Discovery

Kickoff Meeting

In the kickoff meeting we discussed our must haves and constraints:

Must Haves

  • Track and manage device usage
  • Manage apps and OS’s
  • Provide device and content analytics
  • Track biometric data
  • Track financial data

Constraints

  • Minimal interaction from facility staff
  • Friendly to those unfamiliar with tech
  • Facilities with various screen sizes
  • No personas / use cases

Market Research

I pulled ideas and inspiration from Dribbble, Andrew Coyle's article Design better data tables, and existing MDMs.

Dribbble
Bushel (Jamf Now)
Row to Details
Dribbble

Strategy

When defining priorities in a project, I like to refer to Peter Morville's UX Honeycomb.👉🏾
For this project, I focused on making the UI usable, useful, and valuable. To achieve this the UI must have:

  • Actionable items at a glance
  • Ability to scale (feature/user)
  • Follow established UI/UX patterns

Design

Site Map

  • Organization
  • Structure
  • Labeling Content
  • User Navigation

Hand Sketches

For me, the visual process starts with sketches. I like to flesh out low and high level details of the layouts and interactions.

Low Fidelity Prototypes

Basic Functionality

The first wireframes focused on the Monitor and Financial pages. I followed Material Guidelines with regards to the Data Table and Expansion Panel. App functionality is basic:

  • Select an inmate
  • View details
  • Navigate to another page

Mo Data, Mo Space

I learned that more data will display in the table. I explored displaying content in a modal and added the ability to apply filters. I learned that Admin Users will screen the communication apps on the wearable device. I explored ways to display content within the data table (popover). I added the ‘Device Management’ page and explored ways to display data (charts, bar, etc.)

Expand and Collapse

I realized that side panels would be the better choice than a modal. It would allow more screen real estate and also not block content. I reverted back to data displaying in a side panel that opens and closes when an inmate is selected.
I also explored an expandable and collapsible filter ‘side rail’. It would add extra screen real estate.

I placed the 'screening' feature within the data table. This would allow the Admin Users to investigate and track at a glance without leaving the page.


Retrospective

Personas Guide Decisions

Even though the project went well, I learned that I should've pushed for the creation of personas. During the discovery phase, I created a list of Users I wanted to explore. Each User had specific tasks and pain points that would’ve informed the design.
I’m writing a retrospective case study. My new findings call for an Outcomes Management System. This system could support prisoner reentry programs.