• About Company

    I worked with a startup that creates communication solutions for the incarcerated.

  • Design Goal

    The CEO had an idea for a system that monitors and manages devices worn by inmates. The system enables facility staff to track usage and biometrics. He asked that I help him create a prototype that he could present to investors.

  • My Role

    I collaborated with the CEO on this project. I contributed research, rapidly prototyped, and presented in meetings.


Brief Summary

The CEO and I started off with a kickoff meeting. Considering my previous experience, we shared insights on creating tech for law enforcement. I gathered information, built a list of criteria, and took note of constraints. From there I performed market research to analyze key traits of successful MDMs. I identified common design patterns and documented them. By request, instead of developing personas, I focused on admin roles. I constructed an alpha information architecture of the system. My focus was on documenting all primary and secondary nav content. I rapidly prototyped and presented to the CEO. Continuous feedback and discussions drove iterations. My final deliverable was a medium fidelity prototype. The project paused to focus on a different project.


Discovery

Kickoff Meeting

For this project to be successful the prototype should be able to:

  • Track and manage device usage
  • Manage apps and OS’s
  • Provide device and content analytics
  • Track biometric data
  • Track financial data

Market Research


Strategy

My approach for this project was to focus on making the UI usable, useful, and valuable. To achieve this the UI must have:

  • Actionable next steps at a glance
  • Ability to scale to track hundreds or thousands of Users

Some constraints included:

  • A lightweight interface requiring minimal interaction from staff
  • User unfamiliarity with technology

Design

Alpha Information Architecture

Hand Sketches

Low Fidelity Prototypes

Basic Functionality

The first wireframes focused on the Monitor and Financial pages. I followed Material Guidelines with regards to the Data Table and Expansion Panel. App functionality is basic:

  • Search and/or select an inmate to track and configure their device settings.
  • Select one or more inmate to manage or run user report.
  • View high-level financial data and statements

Mo Data, Mo Space

I learned that more data will display in the table. I explored displaying content in a modal and added the ability to apply filters. I learned that Admin Users will screen the communication apps on the wearable device. I explored ways to display content within the data table (popover). I added the ‘Device Management’ page and explored ways to display data (charts, bar, etc.)

Expand and Collapse

I realized that side panels would be the better choice than a modal. It would allow more screen real estate and also not block content. I reverted back to data displaying in a side panel that opens and closes when an inmate is selected.

I also explored an expandable and collapsible filter ‘side rail’. It would add extra screen real estate.

I placed the 'screening' feature within the data table. This would allow the Admin Users to investigate and track at a glance without leaving the page.


Retrospective

Personas Guide Decisions
Even though the project went well, I learned that I should've pushed for the creation of personas. During the discovery phase, I created a list of Users I wanted to explore. Each User had specific tasks and pain points that would’ve informed the design.
I’m writing a retrospective case study. My new findings call for an Outcomes Management System. This system could support prisoner reentry programs.